Removing Activation Lock

How to turn off "Find My iPhone" feature for Apple devices

All iPhones (iOS7 onwards) that get sent in will need to have their activation lock removed. This feature needs to be disabled prior to sending your device in. You can do this directly on your device or remotely on iCloud. This page will guide you through removing your iPhone from your iCloud.

Method 1 – Remove your device from your iPhone or iPad

  1. Turn ON device
  2. Select “Settings”
  3. Select “iCloud”
  4. Click “Delete Account”
  5. Enter your Apple ID password
  6. Select “Turn Off”
Remove Apple Activation Lock

Method 2 – Remove your device via

  1. Go to Find My iPhone on
    If you don’t see Find My iPhone on, your account just has access to iCloud web-only features.
  2. Click All Devices, then select the [device].
  3. Select cross next to your [device]
    If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.
  4. When the device is erased, click Remove from Account.
    All your content is erased, and someone else can now activate the device.
iCloud Removal Instructions